MINISTRY OF EDUCATION &amp TRAINING
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY OF ECONOMICS


THESIS
TOPIC:

THE ROLE OF SUPPLIER MANAGEMENT IN
QUALITY MANAGEMENT SYSTEM: A CASE STUDY OF
TIPA-TOSHIBA

Student Name:

NGUYEN THI HOANG MY

Student ID:

20124151

Major:

INDUSTRIAL MANAGEMENT

Advisor:

MBA. HUYNH ANH TUAN

Ho Chi Minh city, May 2024
Public

COMMENTS OF ADVISOR
HCMC, …./…./….
Advisor

Page i

COMMENTS OF REVIEWER
-
...

...
, China (pp. 21-22).
37. Zimmer, K., Fröhling, M., &amp Schultmann, F. (2016). Sustainable supplier
management–a review of models supporting sustainable supplier ion, monitoring and
development. International journal of production research, 54(5), 1412-1442.

71

APPENDIX
Defect information sheet

TIPA

DEFECT INFORMATION SHEET

Code
Eff. Date
Revision
Page

00
1/1

Q.ty NG in Receiving



Total Q.ty NG in Stock



Pause



Supplier

 Export Line  Export Stock

Order No.

Found Date

Found Stage

Receiving Date
II-DEFECT INFORMATION
NG Deion

Repoter

NG Q.ty Found



Total NG Q.ty Found 
Pause

Stock

Item Code

Export to Line

Internal Control Number:
I-ORDER INFORMATION


Actual

Standard

Photo

Imagine

III-CONCLUSION
 Waiting confirm
 Not Accept
 Accept by report Non-Conformity
 Request PRs confirmation about urgent or not = Send Request to related sections
Action Suggestion
j
k
l





72

m
n
o





QA manager interview on new supplier ion criteria.
Interviewer (I): Hello, as the QA Manager of TIPA, could you share the criteria for ing
a new supplier?
QA Manager (QA): Certainly. We evaluate based on 5 main criteria. Those are on-timedelivery, total cost, product quality, cooperation, and environmental impact.
I: I see youve brought a stats table. Could you explain it?
QA: This table describes the importance and rating we give to each criterion. For example,
On-time-delivery and Total cost both have a weightage of 25% in our decision, and both
also score 5/5. In other words, they are highly significant for us.
I: So can we understand that Cooperation and Environment are not so important at this
evaluation stage?
QA: Not exactly. While Cooperation only accounts for 15% and Environment only 10%
of the total weight, they are still very significant and could become the deciding focus if the
new supplier aligns well with these criteria.
I: Thats absolutely insightful. Lastly, do you have any particular advice for potential
suppliers who wish to work with TIPA?
QA: All of our criteria are equally important, however focusing on timely delivery and cost
efficiency would make a potent first impression. Nevertheless, don’t underestimate the
importance of good cooperation and a responsible approach towards the environment it
reflects on the overall reputation and ethics of a business.
I: Thats a very thoughtful and comprehensive approach. Thank you for your time and
insights!

73