Đồ án tốt nghiệp - Evaluating solutions for enhancing quality of employees PBAAACASSPOBVC

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY FOR HIGH QUALITY TRAINING

THESIS

EVALUATING SOLUTIONS FOR ENHANCING
QUALITY OF EMPLOYEES’ PARTICIPATION
BY AHP APPROACH: A CASE AT
SUGGESTION SCHEME PROGRAMME OF
BOSCH VIETNAM CO,.LTD
Student:

PHAN THI HONG NGOC

Student ID:

15124035

Class of

2015

Major:

INDUSTRIAL MANAGEMENT

Instructor:

Dr. NGUYEN PHAN ANH HUY

Ho Chi Minh City, July 2019

i

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY FOR HIGH QUALITY TRAINING

THESIS

EVALUATING SOLUTIONS FOR ENHANCING
QUALITY OF EMPLOYEES’ PARTICIPATION
BY AHP APPROACH: A CASE AT
SUGGESTION SCHEME PROGRAMME OF
BOSCH VIETNAM CO,.LTD
Student:

PHAN THI HONG NGOC

Student ID:

15124035

Class of

2015

Major:

INDUSTRIAL MANAGEMENT

Instructor:

Dr. NGUYEN PHAN ANH HUY

Ho Chi Minh City, July 2019

ii

ACKNOWLEDGEMENTS
First of all, I thank Bosch Vietnam - the push belt Bosch manufacturing plant in
Vietnam. Especially, Thank Ms. Nguyen Thi Anh Nguyet (my direct instructor), all of the
QMM6s members and colleagues in Bosch Vietnam factory. They helped me a lot when I
began working at the company. Besides, she devoted a lot of time to providing and
explaining in detail to me like the knowledge, skills, and experience working here,
motivating me to apply what learned and practiced in practice. Thank you for taking the
trouble to help me. I really appreciate it.
Moreover, I thank Mr. Nguyen Trong Tai who d an opportunity for me to
work in the professional environment of Bosch. As well as giving me the opportunity to
collide with many jobs. His dedication is what I appreciate. Each task besides instruction,
he always let me take the initiative in my work. Since then, I understand the standards,
processes, and contacts of business partners in Bosch.
Next one, I would like to express my deep gratitude to Nguyen Phan Anh Huy
(instructor for thesis) for taking the time and devotedly guiding me to formulate this
graduation thesis.
During the implementation of this thesis, I have been able to avoid errors and wish
the teachers and all of colleagues Bosch Vietnam to ignore them. In addition, my
theoretical and practical experience is still limited, so this report has many shortcomings.
I look forward to receiving valuable comments from Mr. Nguyen Phan Anh Huy
and other teachers to gain more experience and to successfully complete the upcoming
thesis.
I would like to wish all teachers a great deal of health an
...

...
solution 1 with
solution 2?]
* With respect to the motivation
criterion,

which

native

is

preferable: [Compare solution 1 with
solution 3?]
* With respect to the motivation
criterion,

which

native

is

preferable: [Compare solution 1 with
solution 4?]
* With respect to the motivation
criterion,

which

native

is

preferable: [Compare solution 2 with
solution 3?]
* With respect to the motivation
criterion,

which

native

is

preferable: [Compare solution 2 with
solution 4?]
* With respect to the motivation
criterion,

which

native

is

preferable: [Compare solution 3 with
solution 4?]

127

5. Appendix 5
Time spend on the Suggestion Scheme process (for Representative)
Unit: 2-3 suggestions/day

Estimated Time
No
.

(minutes/day)

Process

Pending
time

Before

After

1

Collect suggestions

15

5

2

Review of Rep

45

20

Remark

Going to workshop
15min/day,

2-3

suggestions/day
Pending time due to lack

Collect
3

data,

additional

of information, or need
120

80

3-4 days more

calculation,

or

discuss

with

Pending

time

for

2-3

suggestions

related

to

weeks

other Dept, or big ideas,

calculation

cannot
initiators

4

Review of System
owner

30

20

or need to escalate…
Need
5

Review of HoD

30

discussion/translation

15

with
owners

6

Grade
suggestions

the

60

45

128

3-4 days

Rep

or

system

Pending time due to lack

7

Assign

to

responsible person

of information, or need
30

15

2-3 days more

calculation,

or

discuss

with

cannot

initiators…
8

Documentation

30

30

Scan for evidence,
to Track list…
Tracking

9



status

of

suggestions

suggestions

status (accepted, no go,
30

15

2-3 days done, overdue). Pending
time:

cannot

meet

technicians to confirm
Weekly report on
10

suggestion scheme

15

15

display board
11

12

Weekly

Council

meeting
suggestions
of the month

1
hr/week
2-3
hrs/mont
h

1 hr/week

1hr/mont
h

Need

discussion

with

system owners
Total No. Of suggestions,

13

Monthly report to
HOD

1

45mins/m

hr/month

onth

in each categories, 5 best
of the month, done and
overdue

suggestion,

pending problems…

129

Prepare
14

presentation
monthly

for
council

meeting

15

Monthly

Council

meeting
Total hrs/month

Discrepancy hrs/month

2-3

2-3

hrs/mont

hrs/mont

h

h

2

2

hrs/mont

hrs/mont

h

h

148

99
50

130

Need to collect more
2-3 days

detail information and/or
pictures from initiators
and system owners