HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY FOR HIGH QUALITY TRAINING

CAPSTONE PROJECT

BUILDING A PLATFORM FOR DESIGNING
THE AI VOICE BOTS

PHAM THANH LOI
Student ID: 19110239
NGUYEN TRONG HUY
Student ID: 19110217
Course: 2019
Major: INFORMATION TECHNOLOGY
Advisor: NGUYEN DUC KHOAN, M.Sc.

Ho Chi Minh City, June 2023

Graduate thesis
THE SOCIALIST REPUBLIC OF VIETNAM

Independence – Freedom– Happiness

***-Ho Chi Minh City, June 2023

PROJECT ASSIGNMENT
Student name: PHAM THANH LOI

Student ID: 19110239

Student name: NGUYEN TRONG HUY

Student ID: 19110217

Major: INFORMATION TECHNOLOGY.
Project title: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS
Advisor: NGUYEN DUC KHOAN, M.Sc.
Date of assignment: 02-20-2023

Date of submission: 05-29-2023

1. Project name: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS.
2. Content of the project: Allows users to design and Bots that can communicate
with users through calls. This bot is applied in calls to solve some problems such as
taking care of customers automatically through the call center.
3. Figures and original document: This project is built from scratch
4. Final Product: An Application that combines Dial (calling) and BotConnect (bot
connection), demonstrating the ability to connect and communicate with bots.
CHIEF OF DEPARTMENT

ADVISOR

(Sign with full name)

(Sign with full name)

i

Graduate thesis
THE SOCIALIST REPUBLIC OF VIETNAM

Independence – Freedom– Happiness

***-Ho Chi Minh City, June 2023

ADVISOR’S EVALUATION SHEET
Student name: PHAM THANH LOI

Student ID: 19110239

Student name: NGUYEN TRONG HUY

Student ID: 19110217

Major: INFORMATION TECHNOLOGY
Project name: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS
Advisor: NGUYEN DUC KHOAN, M.Sc.
EVALUATION
1. Content of the project:
......................................................................................................................................
......................................................................................................................................
2. Strengths:
......................................................................................................................................
......................................................................................................................................
3. Weaknesses:
...........................................................................
...

...
onfiguration files to the
new server.

Figure 5.1 The asterisk installation .
5.2.3.2. The API component &amp web application
We publish a self-container package of the Web API project and web application
project, using the Kestrel server to host the API.

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Graduate thesis

Figure 5.2 Publish web API component.
In debian hosting: /etc/systemd/system

Figure 5.3 Using kestrel server to host.

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Graduate thesis

CHAPTER 6: CONCLUSION
6.1. Evaluation
In the context of technology, we have succeeded in using many technologies
smoothly. From a technical perspective, after the writing of the thesis, we have learned a
lot of lessons about the process of building a product. To build a good and perfect product
is a long process of effort and effort.
About the product itself, we tried to build a complete product, and from the
consumers perspective, we found it to be suitable for all users. We have built a userfriendly system, the UI/UX is designed to be minimal to reach more potential customers.
However, this product is really not perfect in every way. We only provide the most
basic features of a call center management website for customers. In the future, this product
can expand more than that. For example, the current system does not yet manage the
payment of services, or the application of a simple spoken text , we want to develop
for users to be able to design a call according to their own preferences me. It would be
great if the product had those features.
Through this product, we have learned a lot of lessons in terms of technique, and
the spirit of teamwork.

6.2. Difficulties
We had a hard time designing the system, assessing the scope of the project. As well
as being exposed to Asterisk technology for the first time, this technology has been around
for a long time, but this is the first time we are learning about it and being exposed to it.
In the process of writing the essay, we had to change a lot about the product, but we
also learned many lessons from it.

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REFERENCES
[1] Angular docs, [Online]. Available: https://angular.io/docs.
[2] ASP.NET documentation, [Online]. Available: https://learn.microsoft.com/enus/aspnet/core/?view=aspnetcore-3.1.
[3] Asterisk Documentation, [Online]. Available:
https://www.asterisk.org/community/documentation/.
[4] Express, [Online]. Available: https://devdocs.io/express/.
[5] PHP Documentation, [Online]. Available: https://www.php.net/docs.php.

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