HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY FOR HIGH QUALITY TRAINING

GRADUATION THESIS

BUILDING AN AUTOMATED RESPONSE SYSTEM
FOR SOCIAL NETWORK
Student 1: QUAN MINH DUC
Student ID: 19110015
Student 2: NGUYEN HOANG VU
Student ID: 19110319
Student 3: DANG NHAT TIEN
Student ID: 19110297
Course: 2019
Major: INFORMATION TECHNOLOGY
Advisor: NGUYEN DUC KHOAN M.Sc.IT

Ho Chi Minh City, June 2023

THE SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom– Happiness
-Ho Chi Minh City, June …, 2023

PROJECT ASSIGNMENT
Student name: Quan Minh Duc
Student name: Nguyen Hoang Vu
Student name: Dang Nhat Tien
Advisor: Nguyen Duc Khoan M.Sc.IT
Date of assignment: 01-09-2023
Date of submission: 05-29-2023

Student ID: 19110015
Student ID: 19110319
Student ID: 19110297

1. Project title: Building an automated response system for social network
2. Initial materials provided by the advisor: Implementation using NestJS, ReactJS,
FastAPI Framework, PostgreSQL
3. Content of the project: The system utilizes modern technologies such as NextJS,
ReactJS, and the Dialogflow library to an intuitive and user-friendly
interface that allows users to their own bots without requiring any technical
knowledge.
4. Final product: The system allows agents to manage comments and messages on
social networks. It features a modern web interface that enables easy customization
of bots to meet the specific requirements of users.
CHAIR OF THE PROGRAM
(Sign with full name)

ADVISOR
(Sign with full name)

i

THE SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom– Happiness
-Ho Chi Minh City, June …, 2023

ADVISOR’S EVALUATION SHEET
Student name: Quan Minh Duc
Student ID: 19110015
Student name: Nguyen Hoang Vu
Student ID: 19110319
Student name: Dang Nhat Tien
Student ID: 19110297
Major: Information Technology
Class: 19110CLST
Project title: Building an automated response system for social network
Advisor: Nguyen Duc Khoan M.SC.IT
EVALUATION
1. Content and workload of the project:
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2. Strengths:
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...

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, which some users
may prefer, especially in sensitive or complex situations.
• Reliance on user inputs: The systems effectiveness depends on the accuracy
and quality of user inputs, such as creating appropriate flows, bots, and intents,
making it vulnerable to suboptimal performance due to incomplete or incorrect
information.

7.4. Future Planning
• Enhanced NLP: Invest in advanced NLP technologies to improve the
systems understanding and response accuracy in multiple languages and
cultural contexts.
• Integration with multiple platforms: Expand compatibility to integrate with
various social media platforms, providing a unified interface for managing and
responding to messages/comments.
• Improved user interface: Continuously enhance the user interface with
intuitive features like drag-and- functionality and real-time previews for
easy creation and management of flows, bots, and intents.
• Machine learning and automation: Incorporate machine learning algorithms
to automate learning and improvement processes, such as intent suggestions
and response optimization.
• Advanced analytics and insights: Provide robust analytics and reporting
functionalities for user engagement metrics, response effectiveness, and user
feedback to drive data-driven decision-making and continuous improvement.
• Continuous support and training: Establish comprehensive support
systems, documentation, and training sessions to assist users in utilizing the
system effectively.
• Ethical considerations: Address ethical concerns regarding bias, data
privacy, and user consent, aligning with ethical guidelines and regulations.

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References
[1] TJ Holowaychuk, StrongLoop and express team. “Express Docs”, [Online].
Available: https://expressjs.com/
[2] Sebastián Ramírez .“FastAPI Docs”, [Online]. Available:
https://fastapi.tiangolo.com/
[3] Kamil Mysliwiec. “NestJS Docs”, [Online]. Available: https://docs.nestjs.com/
[4] Jordan Walke and Facebook team. “React Docs”, [Online]. Available:
https://react.dev/
[5] Filipe Mazzon. “NestJs why use?” [Online] Available:
https://www.linkedin.com/pulse/nestjs-why-use-filipe-mazzon
[6] Samer Buna. “Yes, React is taking over front-end development. The question is
why?”. [Online] Available: https://www.freecodecamp.org/news/yes-react-istaking-over-front-end-development-the-question-is-why-40837af8ab76/
[7] Dimitri Fontaine. “Why Postgres?”. [Online] Available:
https://theartofpostgresql.com/blog/2019-09-why-postgres/

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