Đồ án tốt nghiệp - Research Hondas standard warranty and service process

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION
FACULTY OF INTERNATIONAL EDUCATION

GRADUATION PROJECT

RESEARCH HONDAS STANDARD WARRANTY AND
SERVICE PROCESS
TRAN QUOC TRUNG
Student ID: 20145444
PHAN NGUYEN HOANG SANG
Student ID: 20145457
Major: AUTOMOTIVE ENGINEERING
Supervisor: DR. DUONG TUAN TUNG
Master NGO QUANG THANH

Ho Chi Minh City, May 2024

THE SOCIALIST REPUBLIC OF VIETNAM

Independence – Freedom– Happiness


Ho Chi Minh City, January 20, 2023

GRADUATION PROJECT ASSIGNMENT
Student name: _________________________ Student ID: ___________________
Student name: __________________________ Student ID: ___________________
Student name: __________________________ Student ID: ___________________
Major: ________________________________ Class: ________________________
Supervisor: ____________________________ Phone number: _________________
Date of assignment: _____________________ Date of submission: _____________

1. Project title: _________________________________________________________
2. Initial materials provided by supervisor: ___________________________________
3. Content of the project: _________________________________________________
4. Final product: ________________________________________________________
CHAIR OF THE PROGRAM

SUPERVISOR

(Sign with full name)

(Sign with full name)

ii

THE SOCIALIST REPUBLIC OF VIETNAM

Independence – Freedom– Happiness
-

SUPERVISOR’S EVALUATION SHEET
Student name: ................................................................. Student ID: .................................
Student name: ................................................................. Student ID: .................................
Student name: ................................................................. Student ID: .................................
Major: .....................................................................................................................................
Project title: ............................................................................................................................
................................................................................................................................................
Supervisor: .............................................................................................................................

EVALUATION
1. Content of the project:
.........................................
...

...
onda
Connecter App

2

2

4

4

Spare part Preparation

3

3

3

3

Reception, Cost
Estimation
General Check, Make
Technical Report

4

4

5

5

5

5

2

2

Repair and Replace
spare parts

6

6

6

6

Car Delivery, Make
Warranty Report

7

7

7

7

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Chapter 5 CONCLUSION AND RECOMMENDATION
5.1. Conclusion.
After 4 months of developing and completing the “Research Hondas standard
warranty and service process”, our team has achieved the following results:
- Gain basic knowledge of standard service and warranty processs.
- Introducing the application programs of the service.
- Get an overview of SA, JC, CR work: How it operates, outside and inside the
department.
- Grasp knowledge of main process systems including: Goal and operating
principles of each process
- Check the required spare parts parameters on EPC and SAP programs.
- Provide assessments on Hondas standard service and warranty after the
research process.
Limitations of the topic:
- The group realized that the topic did not deeply explore the specific process of
repairing the customer contact process.
- The process results have not yet reached the actual parameters, only stopping at
an asymptotic level.
- The reason for the above limitations is partly due to the fact that this is an
internal topic of the Honda Vietnam dealer, so the search for documents clearly
stating the technical aspects is not much and the parameters provided are not
clear, without synchronized and partly due to the groups lack of working
knowledge and experience.
5.2. Recomendation.
Racomendations on the topic:
- The research topic on Hondas standard service and warranty procedures has
highly practical applications and can be developed into a job training document.
- Application in teaching provides basic knowledge for students, which will
a stepping stone to develop thinking about service management..
- Develop a more detailed service and warranty model so that highly accurate
results match reality.
These recommendations will facilitate research, development and practical
application, and contribute to increasing knowledge and awareness of service
management in the academic community and the service industry. car service.

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LIST OF REFERENCES
[1] Quản lý dịch vụ ô tô : see here
[2] Technical Notification, Training Employee course Honda H-RAS application
[3] Honda dealers internal documents
[4] Quy trình dịch vụ tiêu chuẩn – 2021 Honda Việt Nam
[5] Chính sách Bảo hành Honda

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